E-xcited, an iGaming recruitment agency, has opened a remote position for a VIP Support Manager at an international cryptocurrency casino and betting platform. The role requires prior experience handling high-value players across Tier 1 and Tier 2 markets.
The position focuses on providing dedicated account management and personalized service for premium users. Candidates must demonstrate a C1+ level of English proficiency and a proven track record in iGaming customer relations. Daily responsibilities include monitoring player activity, resolving account inquiries, and maintaining service standards for the platform’s most engaged users.
Remote Work Structure and Market Focus
The role operates on a fully remote basis, allowing staff to manage player communications across different time zones. The hiring priority remains on professionals familiar with Tier 1 and Tier 2 regulatory environments and player expectations. E-xcited will review applications based on demonstrated experience in cryptocurrency gambling ecosystems and high-tier support workflows.